Terms & Conditions


Changes to an Order or Terms

We may revise the terms of an order from time to time in the following circumstances:

(a) changes in how we accept payment from you; (b) changes in relevant laws and regulatory requirements; (c) changes to the Services which are provided.

You may make a change to your booking at any time up to a maximum of 48 Hours before your appointment date by contacting us. Where this results in a change in the total price of the services, we will notify you of the amended price via phone or mobile.


If there is a problem with the services

In the unlikely event that there is any problem with the services provided through the Andrology Company please contact us and tell us as soon as reasonably possible and you should refer to the Company’s separate complaints procedure in this regard.

As a consumer, you have legal rights in relation to Services not carried out with reasonable skill and care. If you are based in the UK, advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these terms will affect these legal rights.


Price and Payment

The price of the Services will be set out in our price list in force at the time we confirm your Order. Our prices may change at any time but price changes will not affect Orders that we have confirmed with you.

Some of these prices may include VAT. However, if the rate of VAT changes between the date of the Order and the date of delivery or performance, we will adjust the rate of VAT that you pay, unless you have already paid for the Services in full before the change in the rate of VAT takes effect.

If you do not make any payment due to us by the due date for payment, we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

However if you dispute an invoice in good faith and contact us to let us know promptly after you have received an invoice that you plan to dispute it, the right to claim interest will not apply for the period of the dispute.

Your rights to cancel and applicable refund.

Most appointments carry a charge if canceled by providing short notice. Minimum notice periods may vary, and therefore please refer to your booking confirmation for specific details on any charges that may apply. Subject to the rules below, which impose a charge for any cancellation giving less than 24 hours’ notice, you may cancel your appointment at any time within 7 days of making your booking.

You will be charged the full amount if you fail to attend your appointment.

When you make an appointment, payment will be taken from the nominated debit or credit card immediately. Any charges due or to be refunded in regards to a late cancellation or non-attendance will be applied to your nominated card.

Subject to the following terms, you have the right to cancel or reschedule your appointment and you can do so by:

(a) contacting the company in advance of your appointment within working hours 08:00 – 18:00 Monday to Friday, excluding bank holidays. Please refer to your booking confirmation for the details of the number to contact. You must provide a minimum of 48 Hours’ notice to cancel a booking by contacting the Andrology Company as set out above. However, longer minimum notice periods may apply and you should refer to your booking confirmation for specific details on any charges that may apply.

If you cancel a booking by providing sufficient minimum notice and you have made any payment in advance, we will refund these amounts to you.

If you have booked a course of appointments, once we have begun to provide the services to you, you may cancel your order for the remaining services subject to providing the minimum notice requirements as set out above.


The Andrology Company’s rights to cancel and applicable refund

If we have to cancel your appointment for any reason:

(a) We may have to cancel an appointment due to an event outside our control or the unavailability of the relevant Andrology Company professional. We will promptly contact you if this happens. (b) If we have to cancel an appointment and you have made any payment in advance, we will refund these amounts to you. (c) Where you have booked a course of appointments, and we have to cancel subsequent appointments, we will refund payments prorate for those appointments which have been cancelled.


The Andrology Company Privacy Policy / Data Protection

Registration Data and certain other information about you are subject to our Privacy Policy. For more information, please see our full privacy policy here.

You agree that the Andrology Company may access, preserve, and disclose your account information and details provided by you to the Company: (a) for the purpose of providing the services to you; (b) for the purpose of administering your account in accordance with the standard operating procedures of the Andrology Company or any of its affiliated companies; and (c) if required to do so by law or in good faith belief that any such access, preservation or disclosure is reasonably necessary to: (i) comply with legal process; (ii) enforce this document; (iii) respond to claims that any services violate the rights of third-parties; (iv) respond to your requests for customer service; or (v) protect the rights, property, or personal safety of the Andrology Company, its users and the public.


Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights on the International Andrology London website, and in respect of the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

The Andrology Company provides you with a limited license to download and access documents from the site, such as these terms and conditions. You may print off one copy and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organization to material posted on our site.

You must not modify copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a license to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms and conditions, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


Suspension of service and acceleration

If any amounts are due or owing by you to the Andrology Company or relating to any Services which you have ordered through the Company or any other agreement or relationship with the Andrology Company, we may, without limiting our other rights and remedies, accelerate your unpaid fee obligations under such agreements so that all such obligations become immediately due and payable, and suspend the provision of all Andrology Company services to you until such amounts are paid in full.



Your rights to use our website and services will terminate automatically and without notice, if you fail to comply with any of the terms and conditions of this agreement or with other applicable terms, rules or regulations of the Company relating to the use of its site or to the use of any of its services. Upon termination of this agreement, you shall cease all further use of the Company`s services and cease to access the site.


Limits of Liability

The Andrology Company website allows you to book, amend and cancel services with the Company, and to maintain and update your personal information. The Andrology Company has used reasonable care and skill in compiling the content and materials but makes no warranty as to the accuracy of any information and does not accept any liability for errors or omissions contained within the information upon its website.

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, The Andrology Company, other members of our group of companies and third parties connected to us hereby expressly exclude:

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity. Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. This does not affect the Andrology Company`s liability for death or personal injury arising from our negligence, nor the Company`s liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.


No misuse or export of the website and material

You may not copy, modify, transmit, attempt to unlawfully post content or export the Andrology Companies or any associated content or services. By using our website, you represent and warrant that you are located in a territory where you are permitted to access and use the site without limitation.


Viruses, Hacking and other offences

You must not misuse the website or materials by introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the site, the server on which our site is stored or any server, computer or database connected to our site or to any of the information which is collected and stored via the site. You must not attack the website in any way.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. The Company will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the website will cease immediately.

The Andrology Company will not be liable for any loss or damage caused by a denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, devices, programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.


Links from our site

Where the Company`s website contains links to other sites and resources provided by third parties, these links are provided for your information only. The Andrology Company has no control over the contents of those third party sites or resources and accepts no responsibility for them or for any loss or damage that may arise from your use of them.


Jurisdiction and Applicable Law

The English courts will have exclusive jurisdiction over any claim arising from or related to the Andrology Company and the services we provide, although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms and conditions are governed by English law.



We may revise these terms of use at any time. You are expected to check them from time to time and to take notice of any changes made by the Andrology Company, as they are binding on you. Some of the provisions contained in these terms and conditions may also be superseded by provisions or notices published elsewhere within the Andrology Company.


Information about us and how to contact us

If you have any questions, concerns or wish to contact us, then please write to :

The Andrology Company
78 Seymour Place
W1H 2EH, London